Orders and Returns

Warranty & Return Policy details

Right to cancel your order: You have the right to cancel your order within 7 days of it being placed or seven days after receipt of the goods. 7 Days Cooling off period starts from the day after the goods are delivered. If you do cancel your order with us then you will have your payment returned promptly. This does not affect your statuary rights. You will be responsible for returning the goods to us at your cost and they must arrive in brand new saleable condition.

Return Policy: All items sold on our website carry 6 Months return to base warranty unless otherwise stated. With any damages or missing parts should be reported within 24 hours of the customer receiving the item. No exceptions will be allowed and the management of Hawkmoto Ltd reserve the right to withdraw this warranty at any given time.

In the event of an item being faulty or damaged when delivered, Hawkmoto Ltd will aim to repair the product by sending replacement parts out to the customers address as soon as possible. The seller will be responsible for shipping to goods back to us for return.

After this period the seller will be liable to send the product back to our warehouse for repair or replacement. There will also be customer’s responsibility to package the item back to either in its original packaging or adequate packaging. We will aim to get the item repaired and back to you within 21 working days and if this does not happen we will replace the item. Where a replacement is not available a full refund assuming the product has been returned to us in brand new condition. If the customer wishes to have a refund without a replacement or repair then it is the customer’s responsibility to send the item back to our warehouse As received.

Where an item is faulty we would advise customers to phone us directly so our technicians can guide them through some simple troubleshooting steps. When returning items can you please enclose a covering letter stating your full details including order number, a daytime contact number and the reason for return.

We can arrange for help with collection should you need it and this will be charged at pallet rate to the postcode of collection depending on postcode this can be between £45 and £95.00 please ask for a price.

Please note if for any reason you do not want to keep the item there will be a administration charge of 20% for any unwanted items that are returned back to us, please contact us for further details.

No Fault Found: No fault found products will require the cost of return to be paid before the item is returned. We will also ask for the cost of the collection should you have opted for us to help you arrange the collection. Pallet prices are per postcode and region. If the seller wishes to have the item refunded once the item has been returned no fault found then we will refund the order minus carriage costs each way and a percentage of wear and tear.

Manufacturing Process: This a process which is used by the manufacturers to make most of the ride on cars that we sell, the process involves blowing sheets of plastic with hot air to make the moulds required for the production of the car. Sometimes the moulds can have minor scuffs or very small scratches caused by material flowing in the air as the plastic is very hot this can mark the body of the car. This does NOT cause any materialistic flaws within the body and does not affect the strength or durability of the body. They are just minor cosmetic flaws and usually only affect one in ten items we sell. Hawkmoto Ltd will not accept any returns back due to this and this no reason to claim the item as faulty.

Batteries: Please note that Hawkmoto Ltd only offer 28 days warranty for the batteries that are provided with any items sold. In every sale the item is checked by our staff prior to dispatch and the battery is fully tested. If in a situation the item becomes un-usable due to a faulty battery then the customer will be liable for Courier charge incurred to get the replacement battery out. Hawkmoto Ltd will provide the battery free of charge but the shipping charge must be met by the customer. This is providing that the battery is within the warranty period. After Warranty period, the customer is liable to pay for the battery and shipping cost.

Packaging: Please note that in the event of the customer returning the goods, please try to return it in the original packaging sent with the item. If you do not have original packaging, please use adequate packaging. We advise that if there are storage problems due to the size of the box – you flat pack it and store it safely. The consumers owe a duty of care to look after the goods while they are in their possession and also to ensure that the goods are adequately packed for transit return

Damage in Transit: We appreciate due to the size and shape of the boxes we send to you, they may be vulnerable to damage in transit by the couriers. If this happens to your item then you must report this within 24 hours of receiving the item  in writing by email. So it leaves enough time for our staff to claim on the couriers insurance. We will send replacement parts to repair the item where possible otherwise we would expect you to treat this as any other return and return the item back to us for a credit.

Collection of goods: We offer our customers the choice of picking the item up from our warehouse in Market Drayton from Monday to Friday 8 – 5 and on Saturday and Sunday 10 – 2 (Collection by Appointment only)

Shipping and Handling:  We charge Postage and Packing based on order value and weight of the parcel for delivery in UK mainland. We also deliver to Other offshore areas such as N Ireland, S Ireland, Scottish Highlands and Other Channel Irelands. if the delivery cost is not available on this site, please do not hesitate to contact us on 01952 309102. On a time to time, We may offer a free delivery to UK mainland and the information shall be available on the site on the time of promotion.

Delivery Schedules: All goods are delivered via our courier partner namely UK Mail, Palletforce, TNT, UPS or Royal Mail and usually delivered to your address within 2 working days. If you would prefer next day delivery than this can be arranged, please e-mail us for our current prices for this service.

Delays in Delivery: In the event of the delay in delivery, please note that Hawkmoto Ltd could not be liable for the courier’s fault. No refund is allowed where the courier company has failed to deliver the item on a particular service. For example an item delivered through 24 hour service and the customer not receiving the item in the given time due to delay by the courier company.

Failed Delivery: If a courier company has tried to deliver the parcel but have not found anyone to take the delivery, the driver will leave the failed delivery card through the letterbox then it will become the customer’s responsibility to re-arrange the delivery with courier company. The parcel will be held at the local depot for 5 days then it will come back to us. In this event, it will be customer’s responsibility to pay for failed and re-delivery charge incurred. If the customer refuses delivery or goods are returned back to us due to customers not being available to sign for them a refund will be made for the goods minus any costs incurred by us for sending and the return fee.

You can now recycle your old electricals with us:  If you’re buying a new electrical item, we will recycle your old one for free

Why recycle? Unwanted electrical equipment is the UKs fastest growing type of waste.

Many electrical items can be repaired or recycled, saving natural resources and the environment.  If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.

We can help: We are pleased to offer our customers the chance to recycle their old electrical items.

We Offer a free ‘Take Back’ on your old electrical and electronic equipment (EEE). This is done on a like-for-like basis. Therefore, if you purchase a new electric car from us you can then return an old electric car back to us. The customer has 28 days in which to return the old item to us. If the item was purchased online, the customer is responsible for any postage costs incurred returning it to us. We can also arrange a collection with our own courier at small cost. Please contact us on 01952 309102 for more information on cost.

If you are sending the item back yourself then please send it in a adequate packaging on the following address.

Hawkmoto Ltd
The Hanger
Childs Ercall
TF9 2DB

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