Delivery & Returns
Express Delivery – 1-2 Working Days From Dispatch
Economy Delivery – 2-5 Working Days From Dispatch
Saturday Delivery – Is at telephone request and incurs significant surcharges.
1. Dispatch of Your Order
1.1 All goods are subject to availability.
1.2 Items ordered will be delivered as soon as possible in accordance with the requested delivery service. All delivery charges shown are for 2 to 4 day delivery of items in stock to U.K. mainland addresses only. If you require delivery to non-U.K. mainland address charges will vary depending upon the destination. Please contact us to discuss your requirements.
1.3 We will try to ensure that delivery is made within the estimated time scales.
1.4 For products listed on our Web Site outstanding orders can be cancelled at any time. In instances where payment has already been made, an alternative or refund in full for the item(s) concerned will be given.
2.1. You should check your order carefully when it is delivered to you. In the event of any goods delivered by us being damaged in transit, or failing to match the items ordered by you, then you should notify us promptly. We use independent couriers in order to deliver goods to you a quickly and efficiently as possible. We need to hear from you as soon as possible if you believe that your order has been damaged in transit so that we can investigate the matter with our couriers.
2.2. Any product with free delivery will only include the free service within mainland England. And the items will be sent by economy service and can take up to 7 working days.
3. Returns and Exchanges
Faulty Goods can be returned to us within 3 months from date of invoice for replacement. Returns will not be accepted without prior authorisation number (RMA NUMBER). Defective goods will be replaced with equivalent products should the original product be out of stock.
1. The Return must be returned within 7 days from the date of issue of the RMA number, otherwise the RMA number will be void and the product will not be accepted. Once you have a returns number please return the product back to:
Ollerton Business Park
2. Any shipping costs incurred in returning product to Wicked Distribution are the re-seller’s responsibility.
3. Goods will not be accepted from the carrier unless clearly marked with a Wicked RMA number.
4. Please try and return in original packaging
5. Failure to input the fault description will result in the request being rejected. “Faulty” will not be accepted. Only genuine manufacturing faults will be accepted, Products that are returned due to customer abuse will be rejected.
6. The RMA number is only issued for the goods stated above
7. Returned goods will only be credited if they cannot be repaired or replaced by a similar product.
8. All products will be inspected for shortages; these will be noted and deducted in the case of a credit.
9. All products will be inspected for damage, in the case of a credit; no credit will be given for damaged goods caused by customer abuse.
10. “No Fault Found” and non claimed goods will be held for 14 days awaiting your collection after this point Wicked Distribution reserve the right to dispose of any unclaimed un collected items.
11.Wicked Distribution do not operate any sale or return policies.
The buyer is responsible for return shipping expenses under all circumstances.
Some goods are supplied with a manufacturer’s warranty. The re seller may need to contact the manufacturer directly with warranty claims. wicked Distribution will use reasonable endeavours to assist the re seller with warranty claims.
All products are sold “as is”. You assume the responsibility for your purchase, and no refunds will be issued.